Customer Service

 

Shipping & Delivery

Orders are shipped out Monday through Friday - orders placed after 3pm EST on Friday will be shipped the following Monday.

All of our orders are shipped via FedEx Ground/Home Delivery, or via the USPS.

In-Store Pick-Up

Place an order online before 9am, and your order will be ready by 11am the same day!

If your order is placed after 9am, it will be ready by 11am the following day. 

**** This is currently only available at our Portland Maine location - 47 Exchange Street ****

Gift-Wrapping

We offer complimentary Gift-Wrapping! If you would like items wrapped, please select Add Gift Options during checkout. There you can either leave us comments regarding your order, or write a gift note for your recipient.  

Privacy & Security

We are grateful you have chosen the Treehouse Toys Website to shop online. 

We respect your trust and are committed to protecting any personal information you give us - including name, address, email, phone number, and credit card data. We will never share such information with other companies or people apart from giving your shipping address to our shipping partners.

Returns & Exchanges

We are proud of the products we sell and want you to be delighted with your purchase. The Returns & Exchanges Policy stated here is for Web Site Orders only. If you have any questions regarding products purchased in our retail stores, please contact us directly. (888-560-8697)

If for any reason you are not satisfiesd with a product purchased from us online, you may return it within 30 days of receipt and we will refund the purchase price.

Please Note: the item(s) you want to return must

1. have been purchase through our website

2. be in the original packaging and have all of the original tags

3. not show any signs of use or misuse

4. include the original packing slip

Also:

1. you are responsible for the cost of the shipping, unless the returned item(s) is defective or is a result of an error on our part

2. we recommend obtaining a tracking number when shipping items back, as we cannot be responsible for lost returned items


If you have any questions regarding our policy, please give us a call! We'll gladly work with you, and try to accomodate. 

Our Store Locations

Come visit us! We'd love to see you in person!  We have two store locations - at 47 Exchange Street in Portland Maine, and at 143 Market Street in Portsmouth New Hampshire. Both locations are generally open from 10am to 6pm daily, with extended hours in the Summer and during the Holiday Season.